Jump to content
  • Announcements

    • Battlefront.com

      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

Recommended Posts

Well....for closure's sake, being I started this thread.  I got a notice from NVidia that there was a new driver update available for my graphics card. Did the download and install then thought to myself...why not give Red Thunder another try.  Low and behold....the game runs perfectly well now.  No more black screen issues. This is one of my favorite games so I am very pleased and may well look into Final Blitzkrieg when it's available.

Share this post


Link to post
Share on other sites

I have just bought a new machine with Win10 and I am having the exact same problem as Rayfer

" Can't play CM:RT at all since the Windows 10 upgrade.  Opens to a black screen, no error message of any sort arises. Can only close using cntrl-alt-delete". Task Manager show it is running.  I also have the NVidia GeForce GTX745, 8GB's RAM and 64 bit system.

I have updated the driver but still get the black screen.

Driver Info:

Driver Date 9/16/2016

Driver Version: 21.21.13.7290

 

Edited by Ted

Share this post


Link to post
Share on other sites

Ted - so you upgraded a computer that previously had Windows 7 or 8 on it to Windows 10 and CMRT was instaled BEFORE the Windows 10 upgrade, is that correct ? Since this upgrade to Windows 10 CMRT has not run at all (no error messages, etc.).

What anti-virus/security software are you using ? Have you added an exception for the CMRT game executable and/or its directories within your security software ? There is a mild chance that your security software is interfering with CMRT's operation (though you usually get a warning of some sort when this happens, from the security software).

There is also the possibility that the activation was rendered invalid with the upgrade to Windows 10. If this is the case you usually get some sort of error message from the game on launch saying that the activation is not valid. You may want to contact the Helpdesk (click blue '+new ticket' button in upper right) and request the gsClean utility for CMRT. This would wipe out your current activation and allow you to reactivate the game. However you may also want to check with them to make sure that they don't have any further info on Windows 10 Upgrades and your issue. (in case the gsClean utility is unnecessary).

There are slightly newer drivers than what you have, but I wouldn't think that would be the issue here. If you do decide to upgrade (downloading a newer driver such as 376.33), you will want to pick the 'custom' option for installation and then checkmark the 'clean install' box. This will most likely require a reboot, but it will remove any old driver files in case they are causing some sort of problem.

Share this post


Link to post
Share on other sites

This is a new Dell computer I just purchased.

I did a fresh install of all the games (You just helped me fix an issue with CMBN V1.0) downloading each of the games using the activation codes I was sent when purchased.I loaded CMRT, entered the activation code, it said it was good to go and did I want to launch the game. I clicked "Launch" and nothing but a black screen.

CMBN, CMFI and CMFB are all up and running.

I have Kaspersky Security software. No I didn't do an exception for CMRT. I will look in to that.

I see no error messages or popups when I launch the game. It seems to run but is just a black screen, Task manager shows it is running,

I will contact the helpdesk and describe my problem and see what they have to say.

And I will upgrade the driver to 376.33 with a clean install.

Also, thanks for your prompt help with these issues. It can get very frustrating sitting idle.  

Share this post


Link to post
Share on other sites

Install the 1.03 patch for CMRT too. This should require reactivating (though it doesn't eat up an activation). Though it may not make a difference for this particular problem it may be worth doing. Also definitely ad the exception within Kaspersky for CMRT. Occasionally the games are seen differently by the security programs and one may run into an issue while others don't.

 

Share this post


Link to post
Share on other sites

 Schrullenhaft, just an update.

I created the exception for CMRT in Kaspersky. Didn’t work.

Before doing a clean install and loading the drivers I contacted at the helpdesk.

John said that since the other games are all working he doubts that it is the drivers.

At this point all John wanted to know if it was a PC or laptop.

I tried the V1.03 patch also but since the screen is black there was never anywhere from the beginning to add an activation code.

 

I will keep this forum updated.

Share this post


Link to post
Share on other sites

With help from John over at the Helpdesk we have found the reason for the black screen.

There was an issue with running the Setup where the Data folder ended up being filled with a long list of file folders (something like 80) and did not have the .brz folders. All the extra folders were empty. All that should be in the data folder are 5.brz and a hotkeys file (maybe a .wmv).

John said it may be an issue with the 4.0 bundling.

A sample of the odd folders found in the Data folder after setup (there are about 60 more):

Data%20Sample_zpsf4xclxq7.jpg

What I wrote to John explaining how I finaly had the correct files in the data folder:

"Now I know what to look for, a normal Data folder with only hotkeys and brz files, I then tried several attempts of uninstalling and re-installing CMRT.

I tried Setup from the Downloads folder, from the battlefront folder and directly from the WinZip folder and had the same issue with all those exact same odd folders in the Data file.

Instead of "extracting", I dragged and dropped from the WinZip window the Setup and .brz files to the Battlefront folder that was created by previous CMFI, CMFB setups. 

When I ran the setup it took a long time (about 15-20 Minutes) and when the green bar was at the end I noticed it was running files with "CMBN" (?) in the string so I stopped the setup. 

I decided to move the Setup and brz files out of the Battlefront folder and created a "Temp" folder in My Documents. 

I moved the CMRT Setup folder and the associated .brz files from the CMRT download to the new Temp folder and out of the Battlefront folder. 

When I ran setup from there it took about a minute or two and was done. The Data folder only had the hotkeys and the 5 brz files it and when I ran the game it was fine."

.....

Edited by Ted

Share this post


Link to post
Share on other sites

Sigh, yes the way the installer works can have unintended side effects. As near as I can tell it processes or installs all files it finds in the directory it runs in. Which means that if you unpack the .zip files in a place where there are other files, directories or worse game files you will get a very strange looking install.

When you are about to install an update you must unpack the .zip file to a new, clean, empty folder so that the installer will only find the files that are part of the install. Then run the install program. If you unpack the .zip file to your desktop, temp folder or any other place where there are already files then badness will ensue.

I had not heard of that causing a black screen on startup before though - usually you end up with some strange looking text and graphics in the game.

Share this post


Link to post
Share on other sites

×