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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

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Can't play CM:RT at all since the Windows 10 upgrade.  Opens to a black screen, no error message of any sort arises. Can only close using alt-ctrl-delete.  Set it for 'run as administrator' and compatibility for Windows 8.  Not sure what's going on. Any suggestions?

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Thanks Wodin...saw your post on this issue but when I open the file location after right clicking the shortcut, I can't find the atioglxx.dll file. Is it hidden? There aren't all that many files showing.

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What video card do you have ? You may want to download and install the latest driver for it (assuming it is new enough to have Windows 10 drivers available for it).

 

The 'atioglxx.dll' file is the OpenGL driver file for ATI/AMD Radeon video cards. I haven't read the other thread regarding this, but I assume by deleting this file you are deleting OpenGL video driver support and I don't know how the game runs after that. If you have an Nvidia GeForce video card, then you will NOT have this particular driver.

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I have an NVidia GeForce GTX745, 8GB's RAM and 64 bit system. I checked the video card drivers and it says they are up to date. When I open the game I get nothing but a black screen.

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Where are you checking that is saying the drivers are 'up to date' ? You may want to download them from Nvidia and install those instead to see if they fare any better. Here's the latest 355.60 driver for Windows 10 64-bit. I would have assumed that the drivers that may have come with Windows 10 would have worked. What resolution are you currently running your desktop at ? Are you running more than one display off of this video card ? If you have more than one display, you may want to disconnect the second display and see if that helps at all or not.

 

I'm not sure if you may have messed around with the OpenGL driver before by moving a copy of the Nvidia OpenGL driver to your CMRT directory. If you did, then the file is likely named 'nvoglv64.dll' (for 64-bit versions of Windows) for Nvidia GeForce video cards. You would want to remove this file from the CMRT directory so that it isn't being used as the display driver (which would not work with the upgrade to Windows 10).  With the OpenGL driver removed from the CMRT directory, then the OpenGL driver installed in the Windows directory along with the other components of the video driver would then be used (which generally should work).

 

You can also delete your Prefs file for CMRT, which may be in your User directory for CMRT (where the scenarios and saved games would be, but in the parent folder/directory above those particular directories). This would just change the resolution that the game runs at (to 'desktop') and the settings within the Options menu (to their defaults).

 

You can download and run the OpenGL Extensions Viewer 4.36 and check your system's OpenGL support (to see if an OpenGL video driver is installed and running).

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Backup any in progress games, downloaded scenarios/campaings, mods, custom maps, etc. to a separate folder/directory outside of your game installation folder (possibly on your desktop) and UNINSTALL the game and then reinstall it. You may want to make sure that all directories associated with the game are deleted before reinstalling. The license activation typically should remain activated and you should not have to reactivate the license key after reinstalling. Once you've installed the game, then install the 1.03 patch and at that point attempt to run the game again. I'd suggest (as you were doing earlier), to use 'Run as Administrator' when running it. I'm not sure if any of the 'compatibility mode' settings are necessary, but you could enable those if you wanted to.

 

I'd also suggest downloading and installing the video driver I linked to earlier. That is the latest, official driver from Nvidia that works with your video card. The Microsoft provided driver (which comes from Nvidia) is usually a little older than the latest from Nvidia itself. When you perform the installation I suggest selecting the 'custom' one and then select the 'clean install' check box option presented a little later during the install (but it should appear before files are extracted, copied and installed).

 

When you perform the Ctrl-Alt-Del to run the Task Manager, does the listing for CMRT say '(Not Responding)' ?

 

Also, you may want to 'white list' / set an exception for the game executable within your security software so that it doesn't get interfered with. Usually such interference will result in a message from your security software and a complete refusal of the game to run (i.e. - it will not even show as a running process in the Task Manager).

 

The OpenGL Extension Viewer I linked to earlier is an utility that can show you the specific level of OpenGL support that your drivers and hardware are setup for. If the OpenGL support is only at version 1.1 or lower (suggesting 'software rendering'), then you may not have a functioning OpenGL driver installed (which is typically installed with all of the video drivers during the driver installation - it's not even an option to NOT install it).

 

If things still don't work (after reinstallation and video driver updates), then you may want to contact the Helpdesk (click on the '+new ticket' blue button in the upper right corner). You MIGHT have a licensing issue, though you should usually see some sort of error message when this occurs. This MAY require deleting your current license activation with an utility and then reactivating.

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Deleted all files, upgraded nvidia windows 10 drivers then reinstalled. Still get nothing but a black screen. When I cntrl-alt-del out it says the program is running.  May be time for help desk intervention.  Thanks for you time and efforts.  Ray

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I had the exact same problem....some graphical issue I think.  WHen I Ctnl+Tab out and hover over the game icon in the task bar, I can see what is "supposed" to be shown on the screen.  I click the icon to go back in the game and its all black.  (Also have Windows 10 Pro installed)  I right clicked the .exe and chose "troubleshoot compatability"  and followed the prompts.  Selecting compatability mode for Windows 8 and it was the same problem.  Then I went through the prompts and I chose the last time it worked...Windows 7 64 bit.  After choosing THAT compatability mode the game graphics displayed properly. All except the button pictures/icons in battle.  So theres still some fixing that needs done...dont know what to do yet.  My graphics card is a GTX980 Ti with the latest 355.60 drivers.  Everything worked perfectly until the upgrade (upgrade?) to Windows 10

 

 

Well, no sooner did I post that then a new driver was released....lol 355.81  What timing.  Downloading now will post back if the problems are fixed.

Edited by Edward_the_Surly

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After downloading the new 355.81 drivers everything works as normal again.  The scale shrunk but that can be fixed, it's working as intended.  btw, dont know if it matters or not but have been running triple screens for some time.  That might have something to do with the wonky scaling of the new drivers.

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Did anyone find a solution to this?

 

I've tried everything suggested in this thread to no avail..

 

I just bought the game so installed fresh on Windows 10 but it just goes to a black screen upon launch.

 

I'm using latest NVIDIA drivers (355.82)

 

Cheers

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Well...I finally threw in the towel and gave up. The help desk was very prompt in replying to my ticket, they sent me a small .exe file that would hopefully fix the issue of the black screen but it didn't. I did everything else first, updated my Windows 10 drivers through Microsoft, updated my NVidia driver through their website, cleaned out my directory for a new clean download, ran the small .exe file as directed....but in the end I still get nothing but a black screen after activating the game with the proper licensing key. It's frustrating because it's one of my favorite games. Battlefront's Strategic Command series all run fine as do games from other war game publishers.. It's just this game I can't get to work..

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Can BF comment on this apparent issue since new PCs are shipping with Win 10 and we all need to upgrade at some point.

 

Kevin

I do not need to upgrade, why you? Never change a running system.

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Goodness I would have a 80286 386 486 586 ... 3 laptops and partridge and pear tree at this point. Plus the wife's. I refuse to have computers outnumber people and pets in the house. :D 

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Just to point out it is not an issue for a lot of Win10 users.  Look around the forums and a number of people have upgraded with no issues.  I have tried CM2 on three different PCs, one of which came with Win10, and only one had an issue.  That was a Dell desktop with an nVidia 7XX card.  I upgraded the driver with a beta driver and it ran after that.

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Just to point out it is not an issue for a lot of Win10 users.  Look around the forums and a number of people have upgraded with no issues.  I have tried CM2 on three different PCs, one of which came with Win10, and only one had an issue.  That was a Dell desktop with an nVidia 7XX card.  I upgraded the driver with a beta driver and it ran after that.

exactly - I have been running windows 10 for almost 2 months.  All my CM games run fine and I didn't have re license anything.  Every use case is going to be somewhat specific.  If BF were to comment now it would be simply to say they don't see an issue.  However with the possible number of variables with graphics cards, drivers etc that wouldn't be particularly helpful.  Best advice is if you have an issue keep working with the helpdesk, they will work with you.

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I was just making light of holding old PCs to run games ... that's all. If the vast majority of folks upgrade to either win 10 new PCs or both with no issue that would be fantastic.

A confirmation from BFC that service tickets are rare these days as users upgrade is not required  - but would be nice to hear either way.

Kevin

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Red Thunder is the only combat mission i've bought so far, and i had tons of fun playing smaller level battles (as my computer couldn't run the bigger ones)

I got a new computer for Christmas that can run those larger battles and probably a whole lot more, and i was really excited to be able to see some huge battles, but alas, windows 10 was set up on the computer. I've updated my nvidia drivers just now and tried all sorts of compatibility options, even uninstalled and reinstalled, and yet i am always met with the black screen. I don't really want to bother the help desk, maybe you fellows might have a solution... 

I have a 17 processor and a nvidia GTX 960 graphics card. 8 gigs of ram. All drivers are up to date...

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Oh I would bother the help desk. Lots of us are running win10. The only thing I can think of is this a notebook? If so you need to use the NVidia control panel to tell it it use the NVidia card to play the game.

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I just got red thunder in the mail and installed it. While it was installing this came up \users\appdata\local\temp\temp\1_cmredthunder.zip\*.brz does not exist" I then proceeded and the installation finished. I ran the game and the screen was black. Did the installation have anything to do with this or the same windows 10 problem? i just want to play my game. 

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Wiggario - it sounds like something went wrong during the installation. The '.brz' files are the graphics files and you won't see anything on the screen without them. You may want to reinstall CMRT and see if that resolves the issue. I would suggest temporarily disabling any security software and then after the installation and activation, re-enabling it and setting 'exceptions' so that it doesn't scan the game executable/directories (in case a future signature update decides that the game executable is a virus/trojan, etc.).

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