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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them
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StkNRdr

CMRT not working with Webroot

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Everything installed OK, was able to activate and run the game without Webroot active. With it running, the game will not boot.

I had this same issue with CMFI v1.12 and it was a Webroot issue which they resolved. I have reported the details to Webroot technical support. I will keep you updated on the results.

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I have the same problem. Runs if realtime shield is turned off, otherwise not.

You had your email address as your user name. Not generally recommended :D I edited your user name to something you might like, but if you would rather me change it to something else just send me a PM and let me know what you want to use.

Steve

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Webroot got back to me. They said they "whitelisted" CMRT in their system. You might want to try a Deep Scan and retry running CMRT.

They also said that they detected a problem with "the Webroot installation". They didn't indicate whether this was just for my system, so it may pertain to others with Webroot. They instructed me on a uninstall/reinstall procedure which I did. CMRT runs fine at this time. I have Webroot SecureAnywhere. Before the uninstall I had v8.0.4.42. After the install I have v8.0.4.68.

Below is the full text of their message including the Uninstall/Reinstall instructions. You may want to contact Webroot directly versus trusting what you read here. Best of luck.

Message

**************************************************

Webroot Support (Apr 6, 2014 23:26)

RE:Application not function with Webroot active

Hello,

Thank you for contacting Webroot Support. We have whitelisted these and other files in our system, this should resolve your issue. We have detected a problem with the Webroot installation though, please uninstall and then reinstall Webroot SecureAnywhere using the special steps below.

** Note: Uninstalling and reinstalling SecureAnywhere may reset any program settings you have personalized, including those for Backup & Sync. Please make sure to check your settings and adjust them as necessary after reinstalling.

* * Part 1: Uninstall * *

1a. For Windows XP/ Windows Vista / Windows 7:

Open the Windows Start menu.

Click Programs or All Programs, then navigate to the Webroot SecureAnywhere folder.

Under Webroot SecureAnywhere, open the Tools folder, then click Uninstall Webroot.

Click Yes and follow any prompts that appear.

1b. For Windows 8:

Move your cursor to the bottom right of the screen to open the Charm Bar menu.

Click Search, then type "appwiz.cpl" (without quotes), and press Enter on your keyboard.

Scroll down the programs list until you see the Webroot security product.

Click the Webroot security product entry once to select it, then click Uninstall/Remove.

When asked if you are sure you want to uninstall, click Yes and follow any prompts that appear.

2. Restart your computer.

3. Click the Windows Start button.

4. Follow the steps below for your Windows version:

a. Windows XP: Click Run, then enter the following text into the field exactly it appears below, and then press Enter:

%ALLUSERSPROFILE%\Application Data

b. Windows Vista or Windows 7: Click in the Search box above the Start button, then enter the following text into the field exactly as it appears below, and then press Enter:

%PROGRAMDATA%

c. Windows 8: Move your cursor to the bottom right of the screen to open the Charm Bar menu. Click Search, enter the following text into the field exactly as it appears below, and then press Enter:

%PROGRAMDATA%

5. Locate the WRData folder. This folder may not be present; if it is not, then continue to Part 2. If it is present, right-click the WRData folder and select Rename. Change the name to WRData1.

* * Part 2: Install * *

To reinstall, click the link below to download the latest installer.

"http://anywhere.webrootcloudav.com/zerol/wsainstall.exe"

1. Save the file to your desktop.

2. Double-click "wsainstall.exe" to run the installer.

3. Enter your keycode when prompted.

Your keycode is: They provided me with my Key Code. You can find this in Webroot under "My Account" (Mine is a 20 character alpha/numeric string separated by hyphens every four characters. If hyphens are not present, insert them when asked for your Key Code.)

4. Click Agree and Install.

5. If asked "Would you like to automatically import the settings that were used in your previous installation?", click No. Webroot SecureAnywhere reinstalls itself.

A scan may begin automatically, depending on how recently a scan was completed.

This should resolve the issue you reported. If not, please send us another message to let us know so that we can assist you further.

Thank you,

The Webroot Technical Support Team

************************************************

End of message.

.

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You had your email address as your user name. Not generally recommended :D I edited your user name to something you might like, but if you would rather me change it to something else just send me a PM and let me know what you want to use.

Steve

Thanks, I noticed that but could not find a way to change it. The one you choose works fine. Thanks again.

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