Special Upgrade 4 Tech Tips 12/27/2016Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing. Fortunately the rate of problems is extremely small and so far most are easily worked around. We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1. CMRT Windows customers need to re-license their original key. This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using. To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key. Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key. That should do the trick. 2. CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders. For CMBN you have to go through the process described above for each of your license keys. There is no special order to follow. 3. For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key. If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure. Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do. If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4. There's always a weird one and here it is. A few Windows users are not getting "Activate New Products" shortcuts created during installation. Apparently anti-virus software is preventing the installer from doing its job. This might not be a problem right now, but it will prove to be an issue at some point in the future. The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:
Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around. Let's hope it stays that way Steve
Forum Reorganization 10/12/2017We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code. Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums. There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums. The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second. The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK). We didn't want to cause confusion so we added the "x". Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already. Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him. Which is important since he is the one programming them
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Hello All- So I have a slightly older laptop from HP that has been playing all the CM titles faithfully for years and now all of a sudden they will no longer even load (Logo pops up then--POOOF!!) get "CM Has Stopped Working and has shut down" Message. Also now get a message at Boot up "kbdsynch.exe no longer working". I have been pursuing various options with John in Tech support (Great guy everyone should praise his dedication) but so far we are stuck... What we do know (or think we know) is that it is most likely a video card/driver issue... The computer has a dual graphics card set-up (Radeon 7850M & Intell HD 4000) that has only ever been a problem, but despite this it has worked well for a very long time, and most likely the problem has to do with the recent AMD driver update. If any one else has had this problem or a similar one please let us know what you have figured out because it is now going on a month without these great games which for me have become central to the way I relax and ease my worried mind. I have attached a dxdiag txt file to this below for anyone to look at if that helps... What we have tried: 1) Clean uninstall of AMD drivers and reinstall of newest ones (which I think are actually the problem based on forum posts on amd website and others) which I was talked through by an AMD Tech support guy--who after it didn't work told me to go to HP for help--but they are money grubbing maggots who want to charge a $60 service fee every time you call tech support when the warranty has expired on your product--Which I am morally opposed to as well as too poor to afford. 2)Just about every combination of settings in the "Catalyst Controller" which is the AMD switchable graphics software. Please, if anyone knows anyone that may be able to help me out here I would be very grateful and if you live in the Bay Area, CA I would happily buy you a beer or a soda or whatever you would like... Getting desperate here. Thanks for your time