Thank you for your quick and kind response, When I filed two tickets I had not gotten any response till after your note here, I did get a personal email. When I try to log in on the help desk with my name and password the fields simply go blank. My order numbers are 296977 and 296956. I really wanted to replay these game but was upset by the theory I could re-download them and got a license error please contact the distributor. So I opened a ticket., no response. Then with no avail I figured screw , no response, I would just rebuy them. The first one global war works, the second break through does not. I am not looking for a refund , I just want to be able to play these great games again even if I did have to re-spend some money!