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    • Battlefront.com

      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:


      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

Hubert Cater

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About Hubert Cater

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    Strategic Command Developer

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  1. Great to hear that AMD finally fixed this
  2. Apologies everyone as admittedly I haven't been able to follow the forums here in the last little while but I have been fully active in all support tickets submitted via the Battlefront Helpdesk. To get my more immediate attention for any tech support issues please do submit a ticket via the Helpdesk and it will be responded to in a timely manner. For this particular issue, as Schrullenhaft highlighted above, the unfortunate problem is that the latest video card drivers (with this issue) have broken how they deal with the DirectX version that this game uses and currently the only solution we have is to roll back the driver. It is not ideal but if applicable it does work.
  3. Global Conflict Crashes

    Hi Paul, It doesn't sound like the correct download extension, I would try another file location as it should download as either an EXE, ZIp or similar.
  4. Gold Bundle- What's Included?

    Hi Panzer1962, I think this has been resolved in the Helpdesk, but if not just let me know. Hubert
  5. Replay Pause

    Hi Michael, There is a Pause/Break key on the right half of the keyboard typically near the number pad and if this is pressed during the E-Mail replay the replay will pause. Hubert
  6. Hi Sugar, I'd try as wlape3 has suggested as it sounds like the game EXE might be corrupted more than the saved game file itself. Hubert
  7. Hi AttilaTheHungry, Welcome to the Strategic Command series Probably your best bet to get started is the 1939 Storm Over Europe Players Guide found in the Manuals folder of your SC WWI installation directory. For sea mines, unfortunately this is not possible. Hubert
  8. Annoying Bug

    Hi Scott, If this problem has persisted for you, try running the Editor not in Full Screen mode to see if that helps. Hubert
  9. Global Conflict Crashes

    Hi Paul, I've added a response to this in the Helpdesk ticket you opened up. Hubert
  10. Hi dtx1, Those are treated as two separate games and need to be installed into two separate directores. I would recommend uninstalling again, cleaning out the directories and then reinstalling to two separate folders such as C:\Games\Strategic Command Global and C:\Games\Strategic Command Global Gold. Then apply your customized campaign to the Gold folder and it should work after that. Hubert
  11. Hi Andreas150, This is typically a type of log that is generated whenever the game crashes or encounters a critical error. Hubert
  12. Hi Gustophus, Sounds like it is having a hard time finding the support files... Windows 8/10 and even going back to Vista has created some stricter protocols for programs installed in the Program Files folder. What you could try is uninstalling and then reinstalling to a folder such as C:\Games\Strategic Command to see if that helps. You'll have to reapply the custom game as well. Hubert
  13. Does Global Conflict run on Windows 8?

    Hi BazE30, Please try launching the game and once in the MAIN MENU section, go to SETTINGS and turn off Full Screen. The game should work after that. Hubert
  14. Supply routes

    Thanks for the feedback Chris and glad to hear you are enjoying the game
  15. SC2 GC for mac? Other options?

    Hi Hexatol, No official plans to port Strategic Command GC to the Mac, but I have heard of some success from players using Parallels on the Mac. Hope this helps, Hubert