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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

Schrullenhaft

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Everything posted by Schrullenhaft

  1. game crashes after some time playing

    What have you done so far to address this issue ? What advice have you tried and what are the exact results you're getting with it ?
  2. CMBS crashes

    Interesting. I wouldn't have suspected that an Nvidia graphic setting would result in crashing. Sub-optimal graphics appearance or performance, yes, but not crashing. Do you know which particular setting made the difference ?
  3. CM x2 Menu Problems

    I assume that you're running Windows 7 or later, is that correct ? Are you logging in with the same account that you used to install the games ? For all of the CM titles the 'game files' are stored within folders for the user account. If you login with a different account, the game may not be able to see those files (you wouldn't have 'permission' to see files for a different user). If this is the case I would guess that CMBN is installed somewhere where you have access to all of the files in the same directory. If you are using Windows open the Windows File Manager and go to your account directory to look for the CM files typically at: C:/Users/{your account name}/My Documents/Battlefront/Combat Mission Within this folder should be sub-folders for each of the games which will have the saved games, campaign and scenario files. CMBN (with a default install) will usually be installed in the 'Battlefront' folder (and NOT within the 'Combat Mission' sub-folder) and ALL games files will typically be there. If you're not finding the files in the above directory/folder, then you likely installed the game logged on with a different account. You would have to open that account (which may take awhile as permissions are written to the files/folders as you attempt to open the directory). Moving or copying the entire 'Battlefront' folder to your 'My Documents' folder in your account should get the games to see their files.
  4. game crashes after some time playing

    The CM series utilizes comparatively basic OpenGL 2.x calls in a manner I believe is considered 'immediate mode'. This provides the greatest compatibility with most drivers that are capable of supporting OpenGL (though there are basically just 3 major video chip vendors left now). Most games on the PC utilize DirectX and those that utilize OpenGL may be using OpenGL 3.x or 4.x now. More than likely, as has often been the case in the past, an optimization within a newer driver release has broken something that CM's 'immediate mode' OpenGL 2.x depends on. There may be no 'fix' that Battlefront can release to work-around this issue. 'Working around' this issue could potentially require re-engineering the graphics engine (the bugs can be that significant that OpenGL 2.x simply won't work to fully support the graphics engine). This is no small task and goes beyond a 'simple patch'. The best course of action, if this problem is related to the video drivers (which seems to be the case based on some of the errors), is to go back to a slightly older driver and see if that helps. I would suggest the 388.71 (for Windows 10 64-bit). These were released only in December 2017, so they are not that old. When performing the installation I suggest selecting 'Custom' and then selecting the check-box for 'Clean installation', which should remove the previous drivers (and require a reboot).
  5. Update problem

    The Battle Pack is a separate purchase and it requires the 4.0 Upgrade patched to 2.10.
  6. Update problem

    Here's the link to the store for the Windows version of the CMBS 4.0 Upgrade.
  7. Update problem

    Did you purchase the '4.0 Upgrade' for CMBS ? If not, then you'll want to install the 1.04 patch again and see if everything works. If not, then you'll need to reinstall CMBS again and then install the 1.01, 1.03 and 1.04 patches. The '2.10' patch is only for those who have purchased and install the 4.0 Upgrade.
  8. Uprgraded to High Sierra & now get this CMBN error

    Past mentions of the 'error 209' in these forums associate it with a 'fingerprint mismatch', which is saying that something changed on the computer (hardware or software) that doesn't match when the game was activated. Typically deleting the activation via gsClean (or the manual 'terminal method' of deleting the activation) should allow you to re-activate (and the 'fingerprint' gets generated anew for this new activation). I can only guess that if you're getting the 'error 209', then it is possible that the activation for the game (or module or upgrade) wasn't fully deleted before you started the game up again. You could try the 'manual' method of deleting activations on the Mac. This involves running the Terminal and executing commands to delete some hidden files. This will delete ALL of your current CM activations (including anything you just re-activated) and should allow you to reactivate without the 'error 209' (supposedly).
  9. CMBS crashes

    I don't think that the issue actually correlates to the Ryzen or AMD64 instruction set since I believe some other users in the other thread are using Intel CPUs (I believe). Perhaps trying a slightly older video driver and see what happens: 388.71 WHQL (Win 10, 64-bit) The 'non-responsiveness' during a game save has been something that has occurred for a long time intermittently to users. I don't know what the culprit may be in this case, but it could be (strangely) video driver related rather than actually I/O-disk related.
  10. Uprgraded to High Sierra & now get this CMBN error

    When I initially go to the page to start the Helpdesk ticket process it is considered 'secure' by my Chrome browser under Windows 7 (an 'https' connection). Are further pages labelled as 'unsecure' by your browser ? If the solution is to run gsClean, then you MIGHT have to do it for each module and reactivate each one. Not too much of a hassle, though on the Mac this MAY involve running a script from a Terminal window. Reactivating each module shouldn't be too much of a hassle afterwards, unless you have to manually locate and type in the license key for each one.
  11. CMBS crashes

    I posted this in the Tech Support sub-forum, but in case you miss it there: There is NO subform for 2.10 tech support. If you're looking for help from the community for the CM series (CMBN, CMFI, CMRT, CMFB, CMBS, CMSF, CMA), then this is the place to post it. Have you added exclusions to Windows Defender for the CM games ? Typically such interference usually results in the game not being able to launch, but it may be worth it otherwise just in case something else is happening that may be due to Windows Defender. What ARE the libraries that are mentioned in your 'unhandled exceptions' ? If they're different every time, then I would guess that you might have a problem with your system rather than CM (CM is just running into the issue, though it is only a 32-bit program). You may want to run some memory diagnostics (such as Memtest86) and see if that comes up with anything. Some test are possible to fail even with good memory (certain 'Hammer' tests), but you'll want to pay attention to anything that fails. If the memory tests fail to find any faults, then please get some more details on the crashes, possibly several of them if the errors are different.
  12. CMBS crashes

    There is NO subform for 2.10 tech support. If you're looking for help from the community for the CM series (CMBN, CMFI, CMRT, CMFB, CMBS, CMSF, CMA), then this is the place to post it. Have you added exclusions to Windows Defender for the CM games ? Typically such interference usually results in the game not being able to launch, but it may be worth it otherwise just in case something else is happening that may be due to Windows Defender. What ARE the libraries that are mentioned in your 'unhandled exceptions' ? If they're different every time, then I would guess that you might have a problem with your system rather than CM (CM is just running into the issue, though it is only a 32-bit program). You may want to run some memory diagnostics (such as Memtest86) and see if that comes up with anything. Some test are possible to fail even with good memory (certain 'Hammer' tests), but you'll want to pay attention to anything that fails. If the memory tests fail to find any faults, then please get some more details on the crashes, possibly several of them if the errors are different.
  13. Uprgraded to High Sierra & now get this CMBN error

    With an OS upgrade it might be an issue of the copy-protection system being tripped. Typically I would expect a different error message to come up, but perhaps this is how it works on the Mac. Is this CMBN 4.0 or are you installing/running an earlier version ? I'm not sure if the earliest versions (1.x, maybe 2.x) MIGHT have problems with the latest MacOS, but I don't really know. I suggest opening up a Helpdesk ticket. They may have you use the gsClean utility to delete your current activation and reactivate. You MIGHT need another activation for your license key (typically there are 4 activations available with each license key by default). If that is the case, then you'll need to provide your license key and request an additional activation be added. You may need activations for each module/upgrade you have for CMBN.
  14. The author's last name seems familiar... I'm thinking he was a CM player that posted on these boards in the past.
  15. HELP!!! CMBS keeps crashing on my Win7 x64.

    Does your laptop ONLY have Intel graphics or does it have a Nvidia GeForce or AMD Radeon also ? Intel integrated video typically has a bad time with the CM series. Often it should work, but the graphics may not look the best (smeared, almost unreadable text and other issues). However sometimes some Intel graphics drivers may crash with the games (which may be what you're experiencing since the error mentions the Intel OpenGL graphics driver). If you have a GeForce or Radeon ('discrete graphics'), then you will want to create a profile in the control panel for your particular graphics chip for CMBS. This should usually configure the laptop to run the game on those discrete graphics chip rather than the Intel integrated video. If you ONLY have Intel graphics on your laptop, then you'll want to check with your laptop manufacturer's site/support (Lenovo) and see if there is a newer driver available. Unfortunately it is VERY common for laptop manufacturers to release only ONE driver and never update it to a newer one. This wouldn't be a problem if you could consistently use the driver available from Intel, but when it comes to laptops you often can't do this and you may be limited to only what the laptop manufacturer provides.
  16. I didn't quite describe all of the steps in detail for getting to the download. Click on the 'CM Normndy - UPGRADE 4 (Windows)' text that is shown in your above screenshot and that takes you to a page with a download button. Clicking on that 'Start download' button then takes you to a link that says 'CLICK HERE TO DOWNLOAD'. Clicking on that link will take you to the Sharefile download location. In here there will be several folder icons that represent each possible file to download. Clicking on the checkmark box to the upper left of each particular folder icon selects that file to download. Selecting only one file 'CM Normandy 4.00 Full Windows' (4GB in size) is all that you need for the full installer. Clicking the 'Download' button in the lower right should initiate the actual downloading process (which will usually consist of a .zip compressed file that you will need to extract in order to run the installer).
  17. If you go into your Store Account (from the main Battlefront web page) and click on the 'View' text in front of your order for the 4.0 Upgrade, this should eventually take you to the download page which then loads up the ShareFile download page. In here should be the 4.0 Upgrade files that you purchased (whether this was CMBN by itself or a 'bundle' of them for the other CM games). There are 'upgrade only' files that require an installation of CMBN that has been patched to 3.12 and then there are 'full installers'. The 4.0 Full Installer is a file named 'CM Normandy 4.00 Full Windows' (4GB in size). Checkmark the box at the top of this selection and then click the green 'Download' button. With just a single selection the download should be the standard file name (multiple files selected will result in a default file name of 'files.zip'). This 4.0 full installer can be installed with no other installation present in the directory it is pointed at. It installs everything (I'm not absolutely certain about the 'CMBN Battle Pack'). If you have activated previous license keys on this computer, then those modules should come up as activated already, to my knowledge. You will need to activate with the 4.0 Upgrade license key and when you do that it should hopefully show the other modules that have been previously activated (the 'success' screen). If it doesn't, then you will need to click on the 'Activate Modules' shortcut (possibly on your desktop after the 4.0 Install or within your CMBN directory that the 4.0 Full install has been installed to). You will need to activate each module that you have a license key for, one at a time (i.e. - you will need to relaunch the 'Activate Modules' shortcut for each item that needs to be activated).
  18. Screen resolution settings

    The above settings that IanL has listed not only affect the Nvidia graphics, but they should also signal to the Nvidia GPU that it needs to run the game and NOT the Intel integrated video. Listing an application within the 'Manage 3D Settings' (regardless of exactly which settings you change) is one of the ways to signal to the Nvidia GPU to run the program.
  19. game crashes after some time playing

    I wouldn't necessarily think that a particular resolution would cause a problem with the CM series. So every game crashes after 20 - 30 minutes of play, regardless of what you're doing ? So if you just brought up a game and got to the 3D screen (a Quick Battle or something) and left it there, it would still crash within 20 to 30 minutes ? What Windows version are you running (i.e. - Windows 10 Home 64-bit, etc.) ? What video driver do you have installed ? You may want to reinstall your video driver. When you do so, select the 'custom' option and select the 'clean install' check-box once it is presented. This should hopefully get rid of previous registry entries and other files that may only belong to a previous driver. Have you added 'exceptions' in your security software for the game executables and/or their directories ? Usually such steps are necessary just for the games to run. It is a bit more rare for security software to cause a problem once the game is running. Do you know what my be running in the background when you attempt to run a CM game ? Any particular programs or utilities ? You say that you 'format your computer', as this a complete wipe and reinstall of Windows and all of your applications or did you possibly just reinstall Windows over the previous installation ?
  20. Could not initialize OpenGL graphics.

    Sounds like you may need to install/reinstall your video drivers. OpenGL drivers typically come with your video drivers. On occasion (and somewhat rarely) I've seen a Windows Update version of some video drivers possibly not have the OpenGL files that may normally be part of the driver installation. However I don't really see that anymore. What Windows version are you running and what video card/chip do you have ?
  21. Sorry to take so long to look at this. I loaded up the saved campaign on my 'full 4.0 installation' of CMBN and was able to play it for 28 minutes without issue (saved the game at that point). I played the game in a fairly passive manner, not issuing a lot of or detailed commands. I played this on a PC with Windows 7 64-bit and an i5 2500k with 16GB of RAM and a GeForce GTX 770 video card (with NOT the latest drivers). Everything played fine and I even played it twice; the first time for about 6 minutes before quitting the game... I had forgotten when exactly you were experiencing the crashing, so I had to load it up again and play for a bit longer to make sure I was duplicating the issue. This install should have been a '4.0 full' installer, but I can double-check on another installation that I'm fairly certain would also be that.
  22. Game crashes during command phase.

    the 'Wondershare Studio' is some sort of collage/scrapbook software that appears to get installed with other programs. If you're not using it, then I suggest disabling it (though it likely isn't the cause of the issue here). We've seen problems with 'Nahimic' audio software. This often gets installed with some MSI laptops/motherboards and other systems. I can't recall off-hand if the software prevented the running of CM or caused problems while it was running. I don't recall any problems with the Realtek Audio Manager (usually a 'red speaker' icon in your lower right tray). If it isn't being used, it can also be disabled without affecting your audio. The 'chrome' I assume is simply a Chrome browser being launched at startup. Removing it may speed up boot up times, unless you almost always head to the internet on each boot. The 'Delayed Launcher' may be some Intel software that is involved with 'system restores'. You could disable that and it supposedly should make booting a bit faster. I personally haven't really seen too many problems with Windows Defender. I do use other anti-virus security programs, so they typically run the security on the computer while Windows Defender acts more as a reminder service about updates or security being off/disabled. As a primary/sole security system you could add an 'exclusion' for the CM executables/folders in Windows Defender. If you're running a separate anti-virus/security program, then you could do something similar for it. However exceptions/exclusions really are geared for when the program will not run at all. It is somewhat rare for the security software to interfere once the program is running (at least in the manner that is being seen here). Are you overclocking your video card or CPU at all ? If so, you may want to down-clock them or return them to the default clock speed and see if that makes any difference. 'Factory overclocks' typically should be fine (since they're the defaults as programmed by the manufacturer). You may want to run some memory diagnostics on your computer (typically requiring a reboot into the diagnostic's OS), such as the free edition of Memtest86. There are some tests with the memory diagnostics that can cause almost any memory to not pass (certain 'hammer' tests), but most tests should be applicable and if there are errors you may need to replace your RAM or possibly change settings/voltages on it in your BIOS/UEFI setup.
  23. Game crashes during command phase.

    When the games crash during the command phase are you issuing any particular type of order ? Are you issuing orders, looking around the map etc. or are you leaving the game idle (possible power savings issue) and then it is crashing ? Is this CMBN or is it another game or possibly is this happening with several/all of the CM games ? Do you have anything running in the background (utilities, browsers, etc.) ? Do you know what is loading up a startup ? You may want to check by right-clicking on the Start Menu and selecting 'Task Manager' from the popup menu. Then go to the 'Startup' tab and in here will be a list of programs/applets/utilities that launch at startup. If you would like to remove an item from launching at startup, right click on its listing and select 'Disable' from the popup menu and it should NOT load the next time you launch Windows.
  24. Can you send/link the files and I'll check it out with what I have. My installs are basically the 'full' 4.0 installers, but I could install another instance using the separate installers if necessary.
  25. I don't know the details of this campaign, but as a starting point, what version of CMBN are you running ? What modules/battle packs do you have installed and activated ? If you have version 4.0, did you use the 'full' 4.0 installer (which installs just about everything) or was this installed utilizing separate installers for each module/battle pack ? Are you running this on a Mac or a PC ? Is this a laptop or a desktop ? If it is a PC, then what version of Windows, what video card and what driver do you have installed ?
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