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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

Schrullenhaft

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About Schrullenhaft

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  • Birthday 12/30/1966

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Converted

  • Biography
    Former Jarhead, currently an indebted peon.
  • Location
    Saratoga Springs, UT, US
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    Trying to get a good night's sleep
  • Occupation
    Systems Analyst... at least that's the title.
  1. Computer Upgrade

    Hardware wise I believe you should be fine. You MIGHT need to contact support if during activation of your license keys you get a message about 'no more activations remaining'. In that case Support would need to add an activation to the license keys of products that no longer have any remaining activations.
  2. Your 'October 3' dxdiag file shows that you have drivers for both the Intel HD 4000 Graphics and the AMD Radeon HD 7850M that date back to 2012. I assume you've recently performed a restore or downloaded and re-installed drivers from HP ? Your '9-26-17' dxdiag file shows NO driver for the Intel HD 4000 Graphics, while the AMD driver appears to be among the latest. Do you know what specific version of the HP Envy 17 laptop that you have (since there appears to be about 3 dozen versions on HP's website). You may have to look at the sticker on the bottom to find out the exact model number. Looking through some of the drivers on offer for the Envy 17 line it appears that most of the drivers that HP provides date back to 2011. If HP offered anything newer (beyond 2012) for your Intel HD 4000 Graphics, then I would suggest installing that to see if it makes any difference. You could possibly try the Intel version of the HD 4000 Graphics driver, however I would guess that you may get an error attempting to install it - saying you have unsupported hardware (which happens for a majority of desktops and laptops with Intel integrated video and the Intel-provided drivers). I'd suggest downloading the latest AMD Radeon driver, the latest Intel-provided Intel HD 4000 Graphics driver and then the HP-provided Intel HD 4000 Graphics drivers. With these all downloaded, uninstall the Intel HD 4000 Graphics driver (Control Panel > Programs and Features > 'Intel Graphics Driver' > click the 'Uninstall' text at the top of the column). This may require a reboot once the drivers are uninstalled. Once you've booted back in (if a reboot was necessary), install the Intel -provided drivers (which may give you an error and not install). If those drivers don't install, then install the latest HP-provided Intel HD 4000 Graphics drivers. You may need to again reboot. Once you've rebooted, then uninstall the AMD drivers (these are the uninstall instructions for the latest 'Radeon' drivers). Reboot once again and then install the latest AMD Radeon drivers that you've downloaded. It is possible that with each reboot after uninstalling a particular driver that Windows will attempt to automatically install drivers. Go ahead and let it do this (if necessary) and then install the drivers that you have. After once again rebooting, perform a Windows Update (which may take awhile to 'search' for updates) and see if it finds any Intel drivers for the HD 4000. If it does, then attempt to install these (hopefully it is successful - sometimes the Windows-provided hardware drivers fail to install properly). Looking through AMD's website this nugget appeared regarding 'switchable graphics': I do not see the Switchable Graphics option in the AMD Catalyst™ Control Center after updating my laptop display driver. And this is the setting to use with the latest drivers (that may lack the 'switchable graphics' option in the HP-provided drivers): How can I ensure that my applications are using the high-performance, discrete GPU if the Switchable Graphics option is not available in the AMD Catalyst™ Control Center? Of course the info here doesn't seem to be great... suggesting that you install the manufacturer drivers and use the 'switchable graphics' option... However, do make sure that your laptop is plugged into an outlet instead of running off of battery power. It is possible that 'switchable graphics' may default to the Intel integrated video if you're running on battery power. Some articles mention the possibility of a BIOS setting that affects the 'switchable graphics' option. I don't think that the HP would have a specific BIOS setting for the switchable graphics, but you may want to check. It may mention something to the effect of 'dynamic mode' and/or 'fixed mode'. To get into the BIOS you would need to reboot the computer and then press the F10 function key (pressing the ESC key beforehand should drop you to a screen with the initial BIOS text that may give you more details about what is happening). This information from HP Support about 'switchable graphics' mentions that some BIOS versions of HP laptops didn't allow for switching to the AMD GPU with the GPUs that utilize 'dynamic mode switching' when OpenGL applications (which CM is) are used. However this laptop worked for you in the past, so this may be non-relevant. However if there is a BIOS update for your laptop, you may want to install it and see if it helps. Per HP's article the BIOS update would enable 'fixed mode switching' for those laptops that utilize 'dynamic mode switching' which would allow the user to run applications on the AMD GPU: HP Notebook PCs - Switchable Graphics on Notebooks Configured with Intel and ATI GPUs
  3. 1.21 and adware

    A false positive. I'm not sure what it may be in the patches that would trigger an 'adware' issue with Avast. As 'Sgt. Squarehead' mentions, disable Avast temporarily while downloading and installing the patch. When you re-enable Avast, whitelist the game directory and possibly the patch directory (so it doesn't get quarantined in the future). Avast is usually good about false positives, but I have seen A LOT of the Battlefront patches and installers get tagged as being infected with Adware or something to that effect (and they're not, especially the downloads from the official Battlefront servers).
  4. Are the games attempting to run on the 'Intel HD 4000' graphics rather than the AMD Radeon HD 7850M ? I would assume a number of the CM games will crash trying to run on the Intel GPU. I'm not familiar with where in the Catalyst Control Center (or whatever it is that AMD now calls it) that controls the 'switch' settings for determining if the AMD graphics are running for a particular title. I believe there may be 'power saving' options where you may want to select 'high performance' or something to that effect that would then have most programs run on the 7850M instead of the HD 4000. Some versions of the AMD drivers (which may have come from certain laptop OEMs) would have a 'right click' menu selection that listed what GPU to run the program on. In other words, the standard right-click menu for any icon on the desktop/Start Menu would have this additional option of determining which GPU to run the program on. I think latter drivers and the ones directly from AMD didn't have this option or eventually got rid of it with newer drivers. Your 'dxdiag' info is a bit dated (8/2/2014). You're still running Windows 7 64-bit, correct ? The file doesn't show the AMD Radeon software/driver that's been installed. The latest is 17.9.3 or 17.7.2, either of which should work to my knowledge.
  5. Can't launch the game anymore ...

    If you have purchased the CMRT 4.0 Upgrade, then I suggest downloading and installing the FULL 4.0 installer. The 'listing' in the download (for the 4.0 Upgrade purchase) will be 'CM Red Thunder 2.00 Full Windows' and it should be 3GB in size. Install ONLY this. Again, I suggest deleting your current CMRT installation (usually a manual process performed in the Windows Explorer file manager) BEFORE installing the 4.0 Full installer. If you have NOT activated the 4.0 license key yet on this computer, then you will probably get prompted to activate a license key with this FULL 4.0 installation. Follow the instructions here in the 'Annoucement' thread of Special Upgrade 4 Tech Tips.
  6. False Postiive problems with antivirus software

    The problem with that 'hope' is that, as you say, once the game updates, the file is no longer recognized as the same (I don't think they go by filename) and the problem occurs once again. For whitelisting, if you update the game, then remove the whitelisting and re-add it. This should hopefully get the security software to recognize that this new file is acceptable and not some sort of unwanted change that might suggest it has been infected. And whitelisting the entire game directory (where the main game executable is at) should also work, though some security programs may not have that option (most usually do though). Even with whitelisting I've seen some security programs ignore the lists and continually quarantine/delete the files (and those security programs are removed from my computers...).
  7. Proper Re-install Sequence, please.

    Currently with 4.0 I've been able to play 'KG von Saucken' in real-time as German vs AI for about 10 minutes, ending/saving the game without problem. I performed two saves which both worked. Motherboard: Asrock Z68 Extreme 4 CPU: Intel i5-2500K, 4-core Memory: 16 GB Video Card: GeForce GTX 770 4GB Sound: Realtek HD audio OS: Windows 7 Pro 64-bit The 'KG von Saucken' BTT file has a 'size on disk' of 1,646,952 bytes and I recently downloaded it from the Battlefront Repository.
  8. What are your selections for the 'combat forces' involved ? My only guess here is that the AI player selected all air-power or something to that effect (or possibly didn't make any selections). You may want to select something in particular for the 'combat forces' rather than leaving it at 'auto' and see if that makes a difference. Also the 'size' of the battle can make a difference here too. 'Tiny' and 'armor' may result in no forces being selected for the enemy, etc.
  9. CMBS - 4.00 engine?

    rooibos your post isn't quite clear either. Are you saying that you recently purchased CMBS and that is is at version '2.10' already ? Did you purchase the '4.0 Upgrade' also ? Recent purchases of CMBS should be at the 'Engine 4.0' level already (game version 2.0 or 2.10) and the 4.0 Upgrade should NOT be necessary. Only if you purchased CMBS awhile ago would you need the 4.0 Upgrade. The 2.10 patch was released in conjunction with the CMBS Battle Pack (the patch does NOT include the scenarios/campaigns in the Battle Pack). If you feel you've made a purchase in error, you'll want to open a Helpdesk ticket (click on the blue '+new ticket' button in the upper right). You may want to provide the 'Order Number' and the 'Order Date' from the listing of purchases in your store account (login at the main Battlefront page at the top with your email and password, then click 'My Account' in the toolbar and your orders should be listed). There's no guarantee that the staff will see your post here and contact you about any refunds.
  10. Can't launch the game anymore ...

    Typically Avast has been pretty good with the CM series. If necessary, temporarily disable Avast during install and then re-enable it afterwards. Before running CMRT add an exception within Avast (Settings > General > Exceptions). Usually this is not needed (as you can see that other CM games are running), but just in case it is needed in this particular instance. I also suggest moving and/or wiping out your current installation BEFORE reinstalling CMRT. Also delete any shortcuts that you have BEFORE the reinstallation. The activation (assuming that there hasn't been significant changes in hardware or OS since CMRT was installed) should remain in effect and another activation normally will not be necessary (even if you delete CMRT completely off of the computer). However there's always the possibility that another activation could be necessary and you should be prompted for it if that is the case. If you get an error about the activation at this point, then you may need to contact the Helpdesk and request an utility to wipe out the activation which will then allow you to activate the game again. Are you running any other 'active' security software other than Avast (software firewalls, anti-malware programs, etc.) ? Windows Defender usually should not be a problem with any of the CM games and most anti-malware programs are 'passive' scanners (you have to run a scan 'manually' - rather than full-time, active protection). Are you installing the 1.03 patch before attempting to run the game ? This typically shouldn't be an issue unless the patch is being installed to the incorrect directory.
  11. Deploy Weapon in V4.0?

    If you have the 4.0 Upgrade, then you can download the 'full' installer. This should have everything in it (I'm not certain of the BattlePack though). It's possible that you may NOT need to reactivate the license keys again, since those activations should remain in place even if you uninstall the game. I would suggest deleting or moving the main CMBN game directory before reinstalling. You'll also want to remove any mods (usually in a 'Z' folder) before reinstalling.
  12. Deploy Weapon in V4.0?

    I wouldn't think that the resolution should be much of an issue, but I suggest dropping to something a bit lower and see if the problem persists (possibly trying several lower resolutions). I would assume that the interface should remain accurate for mouse clicks at any resolution (though it shrinks quite a bit as you go to higher resolutions). If you use the hotkey ("/", the backslash), does it still do the same thing ?
  13. Deploy Weapon in V4.0?

    Are you clicking a button on the interface or are you using a hotkey for the 'deploy' command ? If you're using a hotkey, do you know if you have changed any mappings from the default ?
  14. If it has been more than several weeks since you submitted the tickets with no response, then I suggest resubmitting them (opening new tickets). I'm not sure what happened, perhaps the tickets got deleted or 'cleared' accidentally. With 'mail delivery only' (which should be specified in your order details), you should have received discs with the license keys on the back of the cases. However it is possible that the order fulfillment got mixed up and you were sent CD/DVDs that are set aside for those who purchase 'mail delivery + download', which do NOT have license key stickers printed on them.
  15. What was the delivery method for your purchases ? Did they have a 'download' associated with them or were they 'mail delivery only' ? A download will have a license key recorded in your Battlefront Store account. A 'mail delivery only' will have a license key sticker printed on the back of the CD/DVD case that the disc came in (usually a very thin, clear plastic case). Your 'Battlefront Store' account is accessed from the main Battlefront page ( http://www.battlefront.com ). At the top is the 'Username' and 'Password' boxes. The 'username' is typically your email account that you've used with Battlefront purchases. Once logged in go to 'My Account' in the menu bar. This should show a listing of all your purchases with this account. Clicking on the 'view' text next to the arrow at the front of each order should take you to the details for that order. Purchases that have a download associated with them will list a 'license key' within the order details. You can copy and paste this text for the license key (usually about 32 characters long). When you submitted a ticket it was at the Helpdesk, correct ? You can usually access it from the main page menu bar > Support > Helpdesk. Click on the blue '+ new ticket' near the upper right. Usually the staff are pretty quick to answer most tickets. You may want to check your 'junk email'/'spam' folders in your email client in case the replies have been classified as spam.
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