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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve

Schrullenhaft

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About Schrullenhaft

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    Former Jarhead, currently an indebted peon.
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    Saratoga Springs, UT, US
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    Trying to get a good night's sleep
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    Systems Analyst... at least that's the title.
  1. Yes, per 'Kevin2k' in the thread Upgrade 4 on Windows XP SP3 he was able to run CMBN, CMBS and CMFB engine 4.0 Upgrades on Windows XP SP3. That would indicate that the copy-protection version used for the 4.0 engine/upgrades is compatible with Windows XP. You will likely want to temporarily disable your security/AV software will installing the upgrades and possibly during the license activation process. Afterwards you may want to update the exceptions/white-list within your security/AV software for the new executables when re-enabling your security/AV software.
  2. I tested the CMSF 1.30 Demo with Windows 10 Pro 64-bit (v. 1703) just to see if there were OS issues or something else going on. I was able to load it and played one scenario without issues (i5-2500k, 16GB RAM, GeForce GTX 770, Asrock Z68 m/b, Avast free A/V, Nvidia 376.33 driver or something like that from Dec. 2016 - it may have been offered through Microsoft with Windows 10 and updates). With the Ryzens and the AMD chipsets I know that there are issues with the memory timing and other details mostly related to memory that may be addressed with BIOS updates. I'm not sure what sort of issues there may be with the CPU drivers for Windows 10 and the Ryzens. A recent update to the drivers (17.10 chipset drivers) tries to push the CPU-based power management over the Windows-based one. In fact, if you haven't already done so, you may want to mess around with the power management settings and go for a 'high-performance' setting if it is available and see if that makes a difference.
  3. If you're running the CPU overclocked, you may want to 'step it back' to stock clock speeds and see if that has any effect on the frequency of crashing. The CM series is single-threaded, so the game itself won't benefit from the 6 cores of the Ryzen 5 1600 (though the multiple cores should have nothing to do with the crashing that you're experiencing). The CM series uses OpenGL as its graphics API, rather than DirectX which is much more common. I'm not aware of any current driver bugs with the Nvidia drivers, but it is possible that OpenGL routines may be more susceptible to overclocking issues. If you are overclocking your GPU (core or memory), you may want to bring it back to stock and see if that makes any difference. Try to shut down and apps and utilities that may be running in the background. If necessary, temporarily disable your security software and/or add exceptions within it. Usually security software will prevent programs from initially running, rather than interfere later on. I don't see much software for the TurtleBeach headphones you are running. If you're running some sort of 3rd party audio software you may want to temporarily disable that too.
  4. It would seem possible that if you change your IP address (it would have to be of a certain range), then it might not be blocked by the 'black list'. However some black lists may be based on country / ISP, so all ranges of IPs provided by some ISPs may be blocked. Proxying services MIGHT work, but a number don't. It's possible that most well-known proxy providers might be black listed too (as an option, rather than for known malicious behavior).
  5. Open a ticket with the Helpdesk (click on the blue button '+new ticket' in the upper right). You may need to provide your IP address, ISP (internet service provider) name and the country that you're in. To be honest I'm not sure how quickly that this can be resolved or if it will be resolved at all. I believe Battlefront subscribes to a service that tracks the volume of attacks, spam and other suspicious behavior that comes from certain ISPs and 'black lists' them. I'm not sure what 'white listing' options that they have with this service. The reason that they went with such a service was due to some malicious attacks in the past that crippled the website and community.
  6. Open a ticket with the Helpdesk (click on the blue '+new ticket' button in the upper right) if you need the official word on this. You need to install: 1) Full game (v. 1.03 in this case). 2) 1.04 incremental patch. 3) 4.0 Upgrade. 4) 2.10 patch / Battle Pack The full game, 4.0 Upgrade and Battle Pack will require license keys. Yes, 2.10 is Game Engine 4.0. However it does NOT include all of the .BRZ data files that the 4.0 Upgrade would (to my knowledge). The Battle Pack / 2.10 patch is NOT a replacement for the 4.0 Upgrade. To use the Battle Pack / 2.10 patch you NEED to have the 4.0 Upgrade installed and activated BEFOREHAND. The license key for the Battle Pack does NOT activate the 4.0 Upgrade/Game Engine 4.0. I believe that the copy-protection system will recognize that the 4.0 Upgrade is not activated and thus it gives you the error that you're seeing.
  7. As the error mentions "Game Engine 4 required...". The Battle Pack is the 2.10 version of the game, which is the Game Engine 4.0. Since you didn't install the 4.0 Upgrade, it is looking for that license key. I don't know if it is possible in some way to have the Battle Pack scenarios and campaigns without having the 4.0 Upgrade. Obviously with the 2.10 patch (4.0 Game Engine), you would have to have the 4.0 Upgrade, but I assume that the scenarios/campaigns in the Battle Pack can't be licensed and used with anything other than having the game Upgraded to 4.0 (Engine, game version 2.0) and patched to 2.10. The scenarios and campaigns probably wouldn't appear since they would not be of the 'correct version of the game'.
  8. You can try running the game by right-clicking on the icon and selecting "Run as administrator" from the popup menu. However I somewhat doubt this will get the game running. With upgrades (hardware or operating system) I usually expect an error with the activation that prevents re-activating the game. In such cases you would need to open a ticket with the Helpdesk (click on the blue '+new ticket' button in the upper right) where they can provide you an utility to delete the current activation and then allow you to reactivate the game. However your case seems a bit different in that you are getting prompted to activate the game (the previous error does not do this). Was your game a 'bundle' of SCWW1 and Breakthrough or did you purchase them as separate titles ? If they're separate titles, do you know which license key it is asking for, SCWW1 or Breakthrough ? Are you copying and pasting the license key from your Battlefront account or manually typing it in ?
  9. CTD

    Are there other CM games on this computer that are running fine ? Are they upgrade to Engine 4.0 ? Is this a Mac or PC ? If PC, which version of Windows ? Is this a laptop or a desktop and what is the primary video card/chip ? How long ago did the game run fine on this computer ? You may want to go into your security software and possibly remove and re-add the game executable to the any exception lists (since the file is different now - it may not be recognized as being the same). If this is a laptop, you may want to make sure that the game is running on the GPU and not the integrated (assuming Intel) video, which may not work with CM.
  10. CTD

    What this an 'upgrade' using the Upgrade installer or was this a 'Full' (from scratch) install using the 'full' installer ? I assume that this is a Windows installation, is that correct ? If it is Windows, what Windows version are you running ? Is this installation on a desktop or a laptop ? What video card/chip do you have and what drivers are installed ? Is this just the base game or do you also have the Gustav Line module ? What did you activate, the 3.0/4.0 Upgrade or did you also activate Gustav Line ? Are you loading a particular scenario or campaign or is this a Quick Battle ? If it is a Quick Battle, what were the settings you used and what forces did you pick (formations, etc.) and what map did you select ?
  11. So by just playing against the computer (solo), you get "abnormal ends" within a few minutes where CM is simply shutting down, but nothing else negative appears to be happening on the computer ? I haven't heard of any particular problems with Nvidia drivers and video cards lately. A GeForce GTX 650 should be quite capable in playing the game. If you feel that it is something to do with your video drivers, you can use a driver removal utility such as Display Driver Uninstaller to remove your video drivers and then reinstall the latest ones (I suggest downloading the latest drivers BEFORE uninstalling your current ones, make sure you know your version of Windows and whether it is 32-bit or 64-bit). You will probably have to reboot after they are uninstalled and then you can install the latest ones. Another thing to check for is to possibly shut down as many programs and utilities that may be running in the background BEFORE running CM. Also make sure that your anti-virus / security software has the CM game executables 'whitelisted' / 'exception' so that it doesn't interfere with the game. With some security software you may need to set these exceptions in more than one place. Some security programs unfortunately are not very good at this and can possibly continue to interfere even when told that an application is fine. In such cases hopefully you can temporarily disable the security software before playing CM, but there's a chance that even that may not work (since the security software simply cannot stop interfering despite being instructed not to).
  12. Yes, replay your last turn and then send it to him and have him replay. Hopefully this will be enough to continue the game.
  13. Have your opponent replay their turn and generate a new file. If that still doesn't work, then you will both need to go back a turn (assuming you've kept previous turns) and replay those to see if the game will continue.
  14. What is the error that you're getting trying to run the game or is it an issue with the performance since you say it is "running like Hell" ? The error message should hopefully indicate if it is a copy-protection issue (in which case the license activation may need to be cleared with an utility and then reactivated). If it is an issue with performance, then are you running the game on a laptop where you might have Intel integrated video ?
  15. Yes, you can uninstall your current Radeon driver and install a driver version BEFORE Catalyst 16.3. However if you're using one of the latest 'RX series' of video cards, then it will NOT be possible to install a video driver that doesn't have this problem (the 16.2.x and older drivers do NOT support the RX series).