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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:


      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them


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Schrullenhaft last won the day on December 13

Schrullenhaft had the most liked content!


About Schrullenhaft

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    Senior Member
  • Birthday 12/30/1966

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  • Biography
    Former Jarhead, currently an indebted peon.
  • Location
    Saratoga Springs, UT, US
  • Interests
    Trying to get a good night's sleep
  • Occupation
    Systems Analyst... at least that's the title.
  1. I can't find my (created) scenarios

    I assume that you're running Windows Vista or later (7, 8 or 10), is that correct ? If the game is installed into the 'Program Files' or 'Program Files (x86)' directory, then this directory is 'write protected' in a particular manner. To prevent writes to the program directories Windows redirects the files to be written to a 'virtual' directory. The games will see the files as if they were written to the directories you expect them to be, but if you go looking for them manually you won't find them. Open up the Windows Explorer File Manager, highlight your 'C:' drive and then go to the 'Organize' menu (below the 'File', 'Edit', 'View', etc. menu entries). Select 'Folder and search options'. Go to the 'View' tab and in here click the radio button for 'Show hidden files, folders, and drives' (below the 'Hidden Files and Folders' entry that looks like a folder). Now UNcheck the box for 'Hide protected operating system files (Recommended)' and click 'Apply' button and then the 'OK' button. Now browse to the following path: 64-bit Windows: 'C:\Users\{your account name}\AppData\Local\VirtualStore\Program Files (x86)\Battlefront\Combat Mission Afrika Korps\...' 32-bit Windows: 'C:\Users\{your account name}\AppData\Local\VirtualStore\Program Files\Battlefront\Combat Mission Afrika Korps\...' The files that would normally get written to the actual game directory within the Program Files/Program Files (x86) directory are actually located here. If you run the game by right-clicking and selecting 'Run as administrator' from the popup menu, then the saved or edited games will be stored in the actual game directory.
  2. PC Specs

    I believe your 'build' should work fine for CM purposes. Admittedly it is always 'expectations' that color how good something may be. For CM single core CPU performance is the key for smooth (or 'near smooth') gameplay. While AMD has gotten a bit closer to Intel in terms of IPC (Instructions Per Clock/Cycle), it is still a bit behind. This is something you'll see when 'single core' benchmarks are run. AMD somewhat makes up for this in being a bit more affordable for the horsepower you are getting. An equivalent Intel system may cost a bit more. If you are willing to spend more (and possibly wait for availability... the latest Intel 8th generation CPUs tend to sell out) an i5 8400 might be a bit better of a performer for CM. The 8th generation Intel Core CPUs had a major change in the number of cores the CPUs have, with the mainstream CPUs moving from 4 cores to 6. This would be of no benefit to CM, but it helps Intel combat AMDs latest CPUs. One other difference is that the Ryzen 5 1500x is capable of being overclocked, while the i5 8400 does not officially support overclocking (locked multipliers, etc.). So you could get a little more performance out of the Ryzen, though it is possible that the i5 8400 may still outperform the overclocked Ryzen. Motherboard-wise an Intel board (Z370 chipset) will be a bit more expensive than the AMD B350 series (around US$30 - $50 on average). I believe you could use the same RAM, though you'll always want to check any memory QVLs (Qualified Vendor List) for a motherboard to make sure you're getting something compatible. The video card should be fine. Video cards are part of the graphics performance equation for CM, but not nearly as much as CPUs. More horsepower in the video card can allow for better texture filtering and anti-aliasing. Perhaps future versions of CM can benefit a bit more from high performance GPUs than the series does currently.
  3. I just installed the entire CMSF series on a AMD Ryzen system running Windows 10 v. 1709 and the Avast (free) anti-virus. Avast interfered at times (especially with the patches), but after each module install, activating said module the game ran fine. This includes the 1.32 patch. In my case there was no need to make any changes to the DEP settings. That may not always be true for everyone and it could vary depending on the CPU and motherboard you have. Where was the 1.32 patch downloaded from ? I suggest selecting the 'Battlefront server' for the download (which will actually come from Battlefront's Sharefile account). For now, reinstall the 1.31 patch and make sure that ALL of the appropriate boxes are checked during the patch install (i.e. - checkmarks for each module that you have and the base game). See if CMSF runs now. Hopefully it does. Disable any anti-virus you have (temporarily) and run the recently downloaded 1.32 patch by right-clicking it and selecting 'Run as administrator' from the popup menu. Again, make sure that all of the appropriate boxes are checked in the patch installation. With that finished attempt to run CMSF and see if it gives you the same error (with your anti-virus/security software disabled). You will want to launch the game again with the right-click and 'Run as administrator' selection again. Hopefully this works (and the game has been patched to 1.32 as seen at the bottom middle of the main menu screen). If it does, go ahead and exit the game and then re-enable your anti-virus/security software and add an exception for the Battlefront directory that is typically in your 'Program Files (x86)' directory (assuming you're running the 64-bit version of Windows).
  4. License Error

    You will want to open up a ticket with the Helpdesk (www.battlefront.com > 'Support' in the menu bar > 'Helpdesk' > click on the blue '+new ticket' button in the upper right). I believe that they will need to send you a file to delete your current activation(s) and allow you to reactivate. Make sure to let the Helpdesk know that you are running CMFI + Gustav Line without the 3.0 and 4.0 Upgrades since there are different files for each version. My guess is that you made some sort of change (hardware or OS or even on a rare occasion a hardware driver) that has tripped up the copy-protection system to assume that it may be running on a different computer.
  5. CMII - 4.0 Engine Upgrade

    Wburn - You can purchase the 'Combat Mission 4 Upgrade Big Bundle (Windows)' to upgrade the games you got for US$25.00 for the download only version. With this purchase you should have access to the 'full installer' for each of the 4.0 versions of the games. So you could backup any in-progress, downloaded scenarios, mods, etc. and then completely uninstall/delete the current games that you have and reinstall them with these 'full installers'. They will have all of the current patches and content built-in. Anything that you have activated now should remain activated and you will just have to use the new license key (or possibly the '3.0' license key in some situations) to upgrade to 4.0. When you download you will want the 'full installer', which is obviously larger. There are 'upgrade' installers that just apply the 4.0 Upgrade alone and require that everything be patched up to the current version prior to the 4.0 Upgrade.
  6. Look for the 'Runservice.exe' file in your Windows directory. It is also listed in the 'Services' control panel (within the Administrative Tools') and look for the 'LicCtrlService' and see if it is running. This is the eLicense service that has to be running for CMSF and CMA to work. I don't think Avast messes around with this file, but you can potentially add an exception within Avast to make sure that it doesn't. Runservice.exe will only be present after a successful activation of the game (any eLicense protected game). If this file and its registry settings (to have it launch as a 'service') are not present, then you need to activate the game again. However the games should recognize that they are not activated (the 'Runservice.exe' is not present and the game is not registering with it as being activated) and prompt you to activate again if this were the case (under normal circumstances). Also, you may need to add the DEP settings for the game executables and the Runservice.exe exectuable. eLicense 0xc0000005 error. Though this gives a different error code, it MIGHT be related to what you're experiencing. Finally, are you right-clicking to launch and selecting 'Run as administrator' from the popup menu ? This may be necessary after the Fall Creator's Update (though not everyone may need to do it). There is also a checkbox within the 'Properties' > 'Compatibility' tab at the bottom that will allow you to launch the game without having to right-click it each time. Unlike CMBN and later games (that use a different copy-protection system) CMSF and CMA have not had any updates to the eLicense service (its the same version as when the games were originally released to my knowledge). Interestingly the new copy-protection software needed to be updated to be compatible with Windows 10. eLicense on the other hand didn't need this update to my knowledge. I don't think that the latest (v. 1709) version of Windows 10 would interfere with the eLicense service, but possibly it has.
  7. CMBS won't run

    There is mention of 'GS5' in the path that the error references, which appears to be related to the copy-protection system that CMBS uses. The original thread for this issue mentions the only other report of this problem (on the forums), which one user mentioned the Nahamic audio control software (that came with some MSI motherboards and laptops, among others). I can only guess that there is some software on the computer that is interfering with the copy-protection system. Perhaps post a screenshot of the Task Manager's 'Processes' tab (or multiple screenshots to show all of the loaded executables). This should be accessible by Ctrl-Alt-Del and then selecting 'Task Manager' and then going to the Processes tab. If you do screen shots, you'll need to paste the first one into some sort of document before scrolling down the list and taking the next screenshot. I believe that the Demo may have a similar copy-protection incorporated into it, but it doesn't call up any sort of licensing function. What security software (anti-virus and/or firewall) are you running ?
  8. Black roofs

    What was the install process that you used for CMRT ? Recent purchases should be fully patched to v. 2.00/Engine 4.0 without ANY patching/upgrading being necessary. The attached image is the file info for the 2.00 version of the executable. The 'Size on Disk' and 'creation date' can be different from what you have, but the 'Size' and 'Modified' date should be the same. I'm not aware of any settings within the Nvidia Control Panel (or other utilities that may modify the driver behavior) that would cause what you are seeing. Are you using 'Reshade' or any other utility that may interfere with OpenGL graphics ? Do you know what map you are using (if this is a Quick Battle) or what scenario/campaign you may be playing ? I'd assume that a certain building and roof type will ALWAYS appear this way in game. Have you tried multiple maps (with these specific type of buildings possibly being present) and experienced the same problem ? Strange that this issue does NOT occur within the Editor, but only within an active game.
  9. CM:BN Upgrading from V 1

    You will need to purchase the 'CMBN Upgrade 3 + 4' (US$15) to actually upgrade your CMBN 1.x to a 4.x version. I would suggest downloading the 'full installer'. This can replace your current installation and it will actually install all of the modules, etc. However that additional content will NOT work until you purchase it and activate the license key (i.e. - Commonwealth, Market Garden, etc.).
  10. Black roofs

    Is your game an 'Engine 4.0' update ("v2.00, Game Engine 4") or is it just 1.03 ? Have you actually 'opened' any of the BRZ data files with RezExplode ? The attached image (which is hopefully legible) is a v. 2.0, Game Engine 4 install. If you have different or less files or possibly different sized files, then you may have some corruption. Reinstalling and patching properly should fix that (if missing files or corruption is the issue).
  11. Black roofs

    Usually black or missing textures indicates a patch or module that isn't installed properly (missing some textures). It's a bit strange that your house models also have the walls spread out in that manner (as if something has happened to the 3D models). Do you have any graphical mods loaded up ? It's strange that things appear fine in the 3D editor, but in game come out black. What video card/chip do you have and what drivers are installed ? Has this always been a problem or something that has cropped up recently (and it was fine earlier) ? Which particular game is this ?
  12. CMSF CTD

    Good troubleshooting. The current (original) version of CMSF uses the eLicense copy-protection system. Since CMBN Battlefront has used a copy-protection system that they call the 'Online Activation System' or something to that effect. It is a different copy-protection system that does NOT have an unlicense function. There is no external 'service' and everything is wrapped up in an encryption system (which occasionally trips up some anti-virus/security programs with false positives). I don't know if CMBN and newer games would run into the same issue with the banking security software that CMSF did. I can only guess that the banking security software may have been going out and possibly shutting down programs/services that it doesn't recognize (most likely the 'runservice.exe') in order to prevent key-logging or some other eavesdropping program from taking your banking credentials. As IanL mentioned, there are no retail copies of Battlefront games. CMSF was the last game that Battlefront allowed another retail distributor to carry and since then the games have only been available on the website.
  13. CMSF CTD

    The 'free' 1.21 patch will not be any different from the version you purchased. So it should be unnecessary to reinstall solely to see if the 'free' version would provide different results. Assuming that the base CMSF game was version 1.10 or 1.11 you would need to then install the 1.21 patch, the 1.31 patch and finally the 1.32 patch. Go to the 'Services' control panel (within 'Administrative Tools') and look for the 'LicCtrlService'. Make sure that it is started or if necessary, restart it. This is the eLicense service ('runservice.exe') and it needs to be running for the game to run. If the game is not launching, definitely use the 'Run as administrator' option with the right-click to launch it. The one major difference between CMSF and the rest of your games is that CMSF is OpenGL, while the rest are very likely DirectX. This will make a difference for the video drivers (which support both graphics APIs, but there is different code within the driver supporting each API). The CTD is likely either something with the video drivers or some other interfering program. If CMSF is able to launch, then we need to know exactly what else is loaded up that may be interfering. Perhaps a list of all the programs in the 'Processes' listing in the Task Manager may help.
  14. CMSF CTD

    The 'Office Software Protection Platform' is the licensing service for Microsoft Office (2010 or newer). I wouldn't have suspected this of causing any problems, but you can possibly go into the 'Services' control panel and disable it (and re-enable it before running any Office programs) and see if that has any effect when running CMSF again. You say that you have a license key for a 'patch'. Did you purchase the 1.21 patch ? This should have only been necessary for customers who purchased the CDV retail version of CMSF (NOT the version that comes from Battlefront.com directly). The patch for the Battlefront version is free. CDV discontinued supporting CMSF before the 1.21 patch came out and the 1.21 patch converts the game to a Battlefront/eLicense copy-protected version that can use the newer patches. Installing any of the modules for CMSF will also convert it to Battlefront/eLicense, with the exception of the NATO module which needs 1.21 installed BEFORE it is installed (and you didn't purchase either the Marines or British Forces modules). If you purchased CMSF directly from Battlefront, then only one license key was needed. I ran CMSF (with all modules and version 1.32) with the Radeon R9 290 and the 17.11.2 drivers and it worked fine playing a Quick Battle to conclusion (about 35 minutes in this case). I just used the default settings of CMSF, while running at 1920 x 1200 resolution. The thread where you found mention of the 9.11driver fixing an issue is when the bug originally existed that would crash CMSF after 5 - 20 minutes of play. DO NOT INSTALL that driver. It will not work with your Radeon R7 265, which needs a much newer driver to run (i.e. - the 9.11 driver does not support the Radeon R7 265).
  15. CMSF CTD

    The 'Switchable Graphics' is typically a laptop-only function. Laptops with Intel CPUs that also have a GPU (AMD or Nvidia) will often run most day-to-day tasks with just the integrated video of the Intel CPU. The AMD or Nvidia drivers typically have a function within them to automatically determine when the GPU itself should take over and run the application (typically 3D games and other programs that benefit from the power of the GPU). All of this comes out of a shared video connection (VGA, DisplayPort, HDMI, etc.). On a desktop there are discrete connections for both the video card and the integrated video. A monitor hooked up to the GPU will only be driven by the GPU, while a monitor hooked up to the video connections of the motherboard will be driven only by the Intel integrated video. One product allowed for a GPU to run some of the graphics coming out of a motherboard connection (Lucid Virtu), but I'm fairly certain you're not running that. So in your case I assume that the Radeon is what you are connected to and the Switchable Graphics likely will not even appear as an option within the Radeon Crimson controls. So the CTD is most likely either some sort of interfering software or a driver issue with the Radeon or some sort of hardware problem. Since you play other games on this computer that don't seem to have a problem, then it would seem a bit unlikely that you're having a hardware problem. The intro video would be unlikely to be the problem. If it were, then I would assume that the game would crash each time it played that video (just a still of the Battlefront logo). I wouldn't think that just playing the video would cause a problem awhile later, but if you want to experiment with that, I believe you can simply delete or move the video from the CMSF folder (I can't recall what that exact file is at this point). The 'Realtek HD' control panel shouldn't be a problem to my knowledge (its a pretty simple utility). I'll have to experiment with the Radeon R9 290 that I have, however it is on a motherboard with an AMD FX CPU rather than an Intel i3.