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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve

Schrullenhaft

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About Schrullenhaft

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    Former Jarhead, currently an indebted peon.
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    Saratoga Springs, UT, US
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    Trying to get a good night's sleep
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    Systems Analyst... at least that's the title.
  1. What are your selections for the 'combat forces' involved ? My only guess here is that the AI player selected all air-power or something to that effect (or possibly didn't make any selections). You may want to select something in particular for the 'combat forces' rather than leaving it at 'auto' and see if that makes a difference. Also the 'size' of the battle can make a difference here too. 'Tiny' and 'armor' may result in no forces being selected for the enemy, etc.
  2. rooibos your post isn't quite clear either. Are you saying that you recently purchased CMBS and that is is at version '2.10' already ? Did you purchase the '4.0 Upgrade' also ? Recent purchases of CMBS should be at the 'Engine 4.0' level already (game version 2.0 or 2.10) and the 4.0 Upgrade should NOT be necessary. Only if you purchased CMBS awhile ago would you need the 4.0 Upgrade. The 2.10 patch was released in conjunction with the CMBS Battle Pack (the patch does NOT include the scenarios/campaigns in the Battle Pack). If you feel you've made a purchase in error, you'll want to open a Helpdesk ticket (click on the blue '+new ticket' button in the upper right). You may want to provide the 'Order Number' and the 'Order Date' from the listing of purchases in your store account (login at the main Battlefront page at the top with your email and password, then click 'My Account' in the toolbar and your orders should be listed). There's no guarantee that the staff will see your post here and contact you about any refunds.
  3. Typically Avast has been pretty good with the CM series. If necessary, temporarily disable Avast during install and then re-enable it afterwards. Before running CMRT add an exception within Avast (Settings > General > Exceptions). Usually this is not needed (as you can see that other CM games are running), but just in case it is needed in this particular instance. I also suggest moving and/or wiping out your current installation BEFORE reinstalling CMRT. Also delete any shortcuts that you have BEFORE the reinstallation. The activation (assuming that there hasn't been significant changes in hardware or OS since CMRT was installed) should remain in effect and another activation normally will not be necessary (even if you delete CMRT completely off of the computer). However there's always the possibility that another activation could be necessary and you should be prompted for it if that is the case. If you get an error about the activation at this point, then you may need to contact the Helpdesk and request an utility to wipe out the activation which will then allow you to activate the game again. Are you running any other 'active' security software other than Avast (software firewalls, anti-malware programs, etc.) ? Windows Defender usually should not be a problem with any of the CM games and most anti-malware programs are 'passive' scanners (you have to run a scan 'manually' - rather than full-time, active protection). Are you installing the 1.03 patch before attempting to run the game ? This typically shouldn't be an issue unless the patch is being installed to the incorrect directory.
  4. If you have the 4.0 Upgrade, then you can download the 'full' installer. This should have everything in it (I'm not certain of the BattlePack though). It's possible that you may NOT need to reactivate the license keys again, since those activations should remain in place even if you uninstall the game. I would suggest deleting or moving the main CMBN game directory before reinstalling. You'll also want to remove any mods (usually in a 'Z' folder) before reinstalling.
  5. I wouldn't think that the resolution should be much of an issue, but I suggest dropping to something a bit lower and see if the problem persists (possibly trying several lower resolutions). I would assume that the interface should remain accurate for mouse clicks at any resolution (though it shrinks quite a bit as you go to higher resolutions). If you use the hotkey ("/", the backslash), does it still do the same thing ?
  6. Are you clicking a button on the interface or are you using a hotkey for the 'deploy' command ? If you're using a hotkey, do you know if you have changed any mappings from the default ?
  7. If it has been more than several weeks since you submitted the tickets with no response, then I suggest resubmitting them (opening new tickets). I'm not sure what happened, perhaps the tickets got deleted or 'cleared' accidentally. With 'mail delivery only' (which should be specified in your order details), you should have received discs with the license keys on the back of the cases. However it is possible that the order fulfillment got mixed up and you were sent CD/DVDs that are set aside for those who purchase 'mail delivery + download', which do NOT have license key stickers printed on them.
  8. What was the delivery method for your purchases ? Did they have a 'download' associated with them or were they 'mail delivery only' ? A download will have a license key recorded in your Battlefront Store account. A 'mail delivery only' will have a license key sticker printed on the back of the CD/DVD case that the disc came in (usually a very thin, clear plastic case). Your 'Battlefront Store' account is accessed from the main Battlefront page ( http://www.battlefront.com ). At the top is the 'Username' and 'Password' boxes. The 'username' is typically your email account that you've used with Battlefront purchases. Once logged in go to 'My Account' in the menu bar. This should show a listing of all your purchases with this account. Clicking on the 'view' text next to the arrow at the front of each order should take you to the details for that order. Purchases that have a download associated with them will list a 'license key' within the order details. You can copy and paste this text for the license key (usually about 32 characters long). When you submitted a ticket it was at the Helpdesk, correct ? You can usually access it from the main page menu bar > Support > Helpdesk. Click on the blue '+ new ticket' near the upper right. Usually the staff are pretty quick to answer most tickets. You may want to check your 'junk email'/'spam' folders in your email client in case the replies have been classified as spam.
  9. It appears that you may be missing one of the .BRZ data files with these textures in it (I don't know which specific file this is). You may want to download the 'full' installer for the 4.0 version and this should have everything in it (including Gustav Line).
  10. Open a ticket with the Helpdesk (click the '+ new ticket' blue button in the upper right). I'm not absolutely sure what the error indicates. I don't know if you're running a download utility or some other software (possibly within your browser) that may be making unwanted connections/queries to the website and they're getting blocked. You might have an IP address that is within a 'banned' block of IPs known for malicious behavior. I'm not absolutely certain that there will be a solution here, but hopefully one way or another the Helpdesk should be able to resolve your problem in some manner.
  11. The CMBN Battle Pack also includes the 3.12 patch. Were you originally running 3.11 or 4.0 when you installed the Battle Pack ? If you own the 4.0 Upgrade, you may want to reinstall that and see if that resolves the issue. If you are only playing 3.11/3.12, does playing any large scenario cause you problems or is it strictly the 'OP LINNET II' that is causing the problem ? Do you have mods installed ? If so, have you attempted temporarily removing them (possibly the entire 'Z' folder) ? I'm not expressly aware of any incompatible mods, but that is something you should check to make sure that there isn't something among them that may be causing a problem.
  12. It is typically recommended to TEMPORARILY move your 'Z folder' to somewhere else (outside of the directory structure of the CM game you're updating) when installing a patch or upgrade. Typically most mods are NOT going to behave differently. Once you can confirm that CM has updated properly, then you can simply move the Z folder back to where it came from OR you can move the mods in one-at-a-time to a new Z folder (that you create) within your CM directory. Typically the most problematic mods are ones that modify text strings. I highly suggest removing any such text string modifying mods if you don't do anything else before upgrading.
  13. Do you own the 4.0 Upgrade ? If so, then download the 'CM Normandy 4.00 Full Windows' file (4GB). This installer will have everything except the latest Battle Pack (I believe) for CMBN. With this installed you will not need to download anything else (for CMBN) other than the Battle Pack (if you've purchased that). You will need to reactivate ALL of the modules and possibly (not sure) the 3.0 Upgrade license key and/or the original 1.0 license key utilizing the 'Activate New Products' shortcut that should hopefully get installed to your desktop or may be in your main game directory.
  14. The license key IS the serial number and vice versa. It is simply a matter of semantics with the license activation screen calling it a 'serial number'. You have to make sure that you are copying ONLY the license key and not any 'white space' (before or after the license key). The license key will NOT have any part number info in it such as 'CMBS-HG', etc. Have you already upgraded this installation to 4.0 or is it the original base game (which is 'game engine 3.x') ? If you have already installed the 4.0 Upgrade, then you will need to activate with the 4.0 Upgrade license key first and then launch the 'Activate New Products' shortcut and enter in the original license key (as described in the Special Upgrade 4 Tech Tips in the Announcements section on top of the entire forum).
  15. Yes, per 'Kevin2k' in the thread Upgrade 4 on Windows XP SP3 he was able to run CMBN, CMBS and CMFB engine 4.0 Upgrades on Windows XP SP3. That would indicate that the copy-protection version used for the 4.0 engine/upgrades is compatible with Windows XP. You will likely want to temporarily disable your security/AV software will installing the upgrades and possibly during the license activation process. Afterwards you may want to update the exceptions/white-list within your security/AV software for the new executables when re-enabling your security/AV software.