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    • Battlefront.com

      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

Schrullenhaft

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Schrullenhaft last won the day on December 13 2017

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About Schrullenhaft

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  • Birthday 12/30/1966

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  • Biography
    Former Jarhead, currently an indebted peon.
  • Location
    Saratoga Springs, UT, US
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    Trying to get a good night's sleep
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    Systems Analyst... at least that's the title.
  1. game crashes after some time playing

    I wouldn't necessarily think that a particular resolution would cause a problem with the CM series. So every game crashes after 20 - 30 minutes of play, regardless of what you're doing ? So if you just brought up a game and got to the 3D screen (a Quick Battle or something) and left it there, it would still crash within 20 to 30 minutes ? What Windows version are you running (i.e. - Windows 10 Home 64-bit, etc.) ? What video driver do you have installed ? You may want to reinstall your video driver. When you do so, select the 'custom' option and select the 'clean install' check-box once it is presented. This should hopefully get rid of previous registry entries and other files that may only belong to a previous driver. Have you added 'exceptions' in your security software for the game executables and/or their directories ? Usually such steps are necessary just for the games to run. It is a bit more rare for security software to cause a problem once the game is running. Do you know what my be running in the background when you attempt to run a CM game ? Any particular programs or utilities ? You say that you 'format your computer', as this a complete wipe and reinstall of Windows and all of your applications or did you possibly just reinstall Windows over the previous installation ?
  2. Could not initialize OpenGL graphics.

    Sounds like you may need to install/reinstall your video drivers. OpenGL drivers typically come with your video drivers. On occasion (and somewhat rarely) I've seen a Windows Update version of some video drivers possibly not have the OpenGL files that may normally be part of the driver installation. However I don't really see that anymore. What Windows version are you running and what video card/chip do you have ?
  3. Sorry to take so long to look at this. I loaded up the saved campaign on my 'full 4.0 installation' of CMBN and was able to play it for 28 minutes without issue (saved the game at that point). I played the game in a fairly passive manner, not issuing a lot of or detailed commands. I played this on a PC with Windows 7 64-bit and an i5 2500k with 16GB of RAM and a GeForce GTX 770 video card (with NOT the latest drivers). Everything played fine and I even played it twice; the first time for about 6 minutes before quitting the game... I had forgotten when exactly you were experiencing the crashing, so I had to load it up again and play for a bit longer to make sure I was duplicating the issue. This install should have been a '4.0 full' installer, but I can double-check on another installation that I'm fairly certain would also be that.
  4. Game crashes during command phase.

    the 'Wondershare Studio' is some sort of collage/scrapbook software that appears to get installed with other programs. If you're not using it, then I suggest disabling it (though it likely isn't the cause of the issue here). We've seen problems with 'Nahimic' audio software. This often gets installed with some MSI laptops/motherboards and other systems. I can't recall off-hand if the software prevented the running of CM or caused problems while it was running. I don't recall any problems with the Realtek Audio Manager (usually a 'red speaker' icon in your lower right tray). If it isn't being used, it can also be disabled without affecting your audio. The 'chrome' I assume is simply a Chrome browser being launched at startup. Removing it may speed up boot up times, unless you almost always head to the internet on each boot. The 'Delayed Launcher' may be some Intel software that is involved with 'system restores'. You could disable that and it supposedly should make booting a bit faster. I personally haven't really seen too many problems with Windows Defender. I do use other anti-virus security programs, so they typically run the security on the computer while Windows Defender acts more as a reminder service about updates or security being off/disabled. As a primary/sole security system you could add an 'exclusion' for the CM executables/folders in Windows Defender. If you're running a separate anti-virus/security program, then you could do something similar for it. However exceptions/exclusions really are geared for when the program will not run at all. It is somewhat rare for the security software to interfere once the program is running (at least in the manner that is being seen here). Are you overclocking your video card or CPU at all ? If so, you may want to down-clock them or return them to the default clock speed and see if that makes any difference. 'Factory overclocks' typically should be fine (since they're the defaults as programmed by the manufacturer). You may want to run some memory diagnostics on your computer (typically requiring a reboot into the diagnostic's OS), such as the free edition of Memtest86. There are some tests with the memory diagnostics that can cause almost any memory to not pass (certain 'hammer' tests), but most tests should be applicable and if there are errors you may need to replace your RAM or possibly change settings/voltages on it in your BIOS/UEFI setup.
  5. Game crashes during command phase.

    When the games crash during the command phase are you issuing any particular type of order ? Are you issuing orders, looking around the map etc. or are you leaving the game idle (possible power savings issue) and then it is crashing ? Is this CMBN or is it another game or possibly is this happening with several/all of the CM games ? Do you have anything running in the background (utilities, browsers, etc.) ? Do you know what is loading up a startup ? You may want to check by right-clicking on the Start Menu and selecting 'Task Manager' from the popup menu. Then go to the 'Startup' tab and in here will be a list of programs/applets/utilities that launch at startup. If you would like to remove an item from launching at startup, right click on its listing and select 'Disable' from the popup menu and it should NOT load the next time you launch Windows.
  6. Can you send/link the files and I'll check it out with what I have. My installs are basically the 'full' 4.0 installers, but I could install another instance using the separate installers if necessary.
  7. I don't know the details of this campaign, but as a starting point, what version of CMBN are you running ? What modules/battle packs do you have installed and activated ? If you have version 4.0, did you use the 'full' 4.0 installer (which installs just about everything) or was this installed utilizing separate installers for each module/battle pack ? Are you running this on a Mac or a PC ? Is this a laptop or a desktop ? If it is a PC, then what version of Windows, what video card and what driver do you have installed ?
  8. Licensing CMBS battle pack?

    Typically each license key of the current copy-protection system that CMBS uses allows for 4 activations. After using those 4 activations you would need to contact the Helpdesk to add an activation to that license key. The previous copy-protection system, called 'elicense', allowed for two concurrent activations. After which you would have to 'unlicense' one or more of the previous installations to free up an activation. The current copy-protection system does NOT have an unlicense function. You simply use up activations and then need to request more. Are you getting a specific error when you attempt to activate or does nothing happen ? If that latter, then it may be security software interfering as Erwin mentioned. You would need to temporarily disable that security software and attempt activating again. Once that is done then I would suggest adding an exception or an entry into a 'whitelist' for your security software so that it doesn't interfere with the game again.
  9. Mouse disappearance

    I would generally guess video driver updates, but I'm uncertain on this. Is this computer a desktop or a laptop ? Does the mouse have any unique drivers for it or just what Windows 10 has for it ? I suggest downloading the latest applicable Nvidia driver, uninstalling your current driver (which may require a reboot) and then reinstall the driver, but select the 'custom' option and make sure to check the box for a 'clean install'. This should delete previous version files and registry entries (supposedly).
  10. CMBS v2.10 patch installer

    v. 2.10 is the latest version of CMBS. The "v2.10 Patch Installer" is just an installer for that particular patch (v.2.10) and NOT a patch that is 'beyond' what v. 2.10 is. In other words there is no patch beyond 2.10.
  11. I only know stuff that Google tells me... I'm on the glideslope of mental oblivion myself.
  12. Not sure if you tried this already, but possibly performing a regedit to extend the length of time that Services waits for a service to start (default 30 seconds): https://social.technet.microsoft.com/Forums/windows/en-US/b146cc3b-09b1-48cc-b756-377369cc856b/error-1053-the-server-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion?forum=win10itprohardware Setting the 'ServicePipeTimeout' value beyond '30000' (30 seconds) to '180000' (3 minutes) should be enough for this solution. It's likely that this won't resolve the issue, but it is worth a try. Normally any issues with DEP (Data Execution Prevention) result in a '0xc0000005' error. While it wasn't necessary for me, you may want to check out the Knowledgebase article on DEP. Make sure to add the 'runservice.exe' file to DEP to see if that makes any difference. It also likely that DEP is not the issue here, but again something that may be worth trying. I would assume that you would run into other issues with this computer if there was some sort of widespread issue, but you may also want to try the System File Checker by opening a command prompt (cmd.exe) and typing in (without quotes) 'sfc /scannow'. Unfortunately this isn't a cure all and it is possible to get errors that don't have a simple/good resolution.
  13. I was able to get the entire CMSF series installed and activated in Windows 10 Pro v. 1709 ('CE'). Avast needed to be disabled in order to install and activate the game/modules. Once the game was installed, activated and patched exceptions were added in Avast for the game directory (the individual game executable files didn't seem to need an explicit exception) and the game needed to be run with 'Run as administrator' privileges. 'Runservice.exe' also did NOT need an Avast exception. Nothing was changed in regards to Windows Defender (whatever version installs with Windows 10 Pro). CMSF was installed to its default directory within the 'Program Files (x86)' directory. Avast did flag the 1.21 patch before it was disabled (something it and a lot of other security programs do with that executable). No other CM games were installed on this computer. The only security software installed is the free version of Avast and Malwarebytes (and whatever Windows Defender consists of). This computer also didn't have a lot of other software installed. Just browsers, Libre Office, Acrobat, Flash, possibly Java, etc. The 'LicCtrl Service' was started and running with no errors (a key to the problem being seen here). The 'runservice.exe' file is 16,384 bytes in size and has no special attributes set. The 'msvcr71.dll' (a Microsoft C Runtime library DLL) is 348,160 bytes in size, located in the 'C:\Windows' directory and has no special attributes set.
  14. So 'runservice.exe' is present in your 'C:\Windows' directory, but you still get an error trying to start the 'LicCtrl Service' is that correct ? If you believe that the Windows Defender security software is causing a problem, then add an exception for 'runservice.exe' in Windows Defender. Have you added an exception within Avast for 'runservice.exe' ? Typically I wouldn't think it would be necessary, but you may want to try it just in case it may be interfering for some reason.
  15. I see that you have some sort of McAfee security software in your browser. Perhaps disabling that temporarily (and possibly other security software) might allow the download to proceed. Was the 'Runservice.exe' file in your 'C:\Windows' directory ? The 'msvcr71.dll' file also needs to be in the 'C:\Windows' directory (I don't think it will do anything being in the game's main directory). If the 'Runservice.exe' file is not in the Windows directory, then the 'LicCtrl Service' will not run because that file is what the service is. Without this being able to run, then the games that are eLicense copy-protected will not run (CMSF and CMA).
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