Moon

Printed manual, the nice Tin Case box, and you save $10 compared to the Download&Mail option (for US customers, this basically means free shipping)

If you don't have previous experience with CMSF, you'll be mightily surprised about the differences

http://www.battlefront.com/index.php?option=com_content&task=blogcategory&id=336&Itemid=577

You don't only get the key by email, it is also saved in your online account (for downloadable product). You can activate online as well as on computers that are not online. The latter is called offline activation, and it requires you to be able to access our support desk, but it doesn't have to be from the same computer that the game is installed on. You don't need an online connection during setup or play or any other time after the initial activation.

Submit a ticket at battlefront.mojohelpdesk.com with your key. We can check it. Martin

If you're on the PC, it's under Start>All Programs>Battlefront>Combat Mission Normandy. On the Mac, it's in the Documents folder.

Reminds me of that one Dilbert comic: (paraphrasing) why are you so far behind schedule? I demand hourly status reports!

Sure, but please don't give him what he wants by quoting his spam

You can start with the Contact Us link at the bottom of each forum page, or the Contact Us link at www.battlefront.com.

It's never necessary to buy a game more than once. We can always help with resetting or reactivating your key, as Chris mentioned, via the helpdesk.

Fixed now.

Yes. The new installer completely replaces the previous version.

Actually, the opposite is true. DRM systems that rely on online clients (such as Steam) are rentals in a way. Our activation system, which never expires, cannot be deactivated externally, and doesn't call home, is an actual purchase. You own the physical goods you buy, such as the disc and the content, or, in the case of a download, the bits and bytes on your PC. You can resell it, for example, once you don't need it, that's perfectly legit. What you do not own is the right to copy and distribute the content, for free or for money. You do not own the copyright. Our activation system merely enforces what you can't do and allows you to do what you can do.

2.20 is the "Internal Build Version" for this release. Think of it as 3.0.2.20. We'll make this more clear with the next patch.

That's weird, but I'm not complaining if it works now if it stops working, or becomes intermittent (I.e. It works a few times and then suddenly stops), please submit a ticket at battlefront.mojohelpdesk.com. Make sure to include what OS you have and how much RAM. Martin

No, reactivating the game from the same PC does not use an activation. Based on your other response in another thread, your install may be incorrect. Installing 2.0 after Market Garden is not the right way. Please reinstall: http://battlefront.mojohelpdesk.com/help/article/127908

No. First install 2.0, then MG, then patch to 2.12. http://battlefront.mojohelpdesk.com/help/article/127908

Did you have 2.12 prior to installing the Upgrade? 2.12 is required. Martin

You read correctly. The new installers are available for those who purchased one of the two bundle options (or are going to). Unfortunately, it's not possible to "merge" all of your previous purchases into one At least not automatically. And doing it manually for many thousands of customers is simply not realistic Believe me, we'd love to be able to do it. It's us that have to deal with failed reinstalls in support. It's not something that comes up daily, but when it does, it's often fairly difficult to diagnose remotely without a lot of back and forth. A one-click installer simplifies this greatly. While you don't need a rocket science degree to do it if you have multiple installers, you barely need to be able to read to do it with the one installer package We are working on a new installer/modules system at the moment for the future releases which will remove this issue, and will allow us to offer the most up to date installers for everyone. But I doubt this will happen for the existing titles, unfortunately. Martin PS. The best we could offer realistically is a discount to purchase one of the bundles to those that have all of the titles. But it couldn't be free, as we have costs on our end to deliver those, not to speak about the manual labor needed to verify the purchases. 50% off at best. Sound off here if you want that, and I'll talk to Steve about it.

You're forgiven. These instructions are in the game manual, as well as in our Helpdesk Knowledgebase. For example, here is a link to the CMBN article: http://battlefront.mojohelpdesk.com/help/article/127908 Enter "reinstall" or similar at http://battlefront.mojohelpdesk.com and you'll get a bunch of hits.

What some people seem not to understand is that it's not about sales, it's about profit. It's actually easy to get more sales. Just drop the price. It's Steam's main sales driving model, and it's been the main driving model in the industry since, well, shortly after the first PC game shop opened. Perhaps that's why Steam users are often such loud advocates of the service (well, unless they become one of the Steam haters ) Unfortunately, it's not a model that works too well for anyone - in the long term - but the retailer. The retailer has a seemingly endless stream of new developers and games to sell (and it really just seems that way, because sooner or later, you even run out of developers. Which is why PC game stores are now selling used games). The developer, however, only has the game to sell that he made, and will eventually, no pun intended, run out of steam. If we were selling mods to other games and didn't have a platform to sell that in fact predates Steam and weren't in a niche market where most people in fact know us, we'd be on Steam. But we aren't so we aren't. Could we sell more units on Steam? Yes. Would it benefit the bottom line? Not nearly as much as you think. In short, our position regarding Steam hasn't changed. Question answered. Locking this up.

For games purchased from Steam, please contact Steam support.

This will happen when your installation is incorrect (specifically, the .brz data files). You must have skipped a patch or Upgrade, or installed the components in the incorrect order. Please follow the installation instructions precisely, they're in the game manual, and also on our Knowledgebase at www.battlefront.com/helpdesk.

Hi Qman, what do you mean with "not available"? What version is this, PC/Mac?

I meant to say they do NOT fall under the same blacklist.